Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII3020A Mapping and Delivery Guide
Provide assistance to customers with and without special needs
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLII3020A - Provide assistance to customers with and without special needs |
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Description | This unit involves the skills and knowledge required to assist customers with and without special needs, in accordance with legislative and regulatory requirements. It includes establishing contact with customers, identifying customers' needs, and providing appropriate support to customers with or without special needs during their journey. Licensing or certification requirements are not applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work is performed with limited or minimum supervision. It involves the provision of assistance to customers with and without special needs requiring assistance both on and off a train and during their journey. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish contact with customers |
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Element: Identify customer needs |
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Element: Deliver service to customers |
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Element: Prepare for passengers with special needs |
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Element: Provide assistance to customers with special needs |
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Element: Communicate regarding customers with special needs |
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